Your landscaping company can have the best equipment, the prettiest flowers and the most ingenious enhancement ideas around, but if they’re terrible communicators, none of that matters.
In this business, communication is crucial.
At Greenscape Inc, communication is one of our five core values, right up there with learning, experience, appreciation and teamwork.
Become a client, and you’ll hear from us a lot.
“Property managers are busy in their day to day operations,” says Gregory Smith, Director of Business Development, at Greenscape. “The communication we provide makes their job easier, makes them look good and improves our relationship with them.”
How will you hear from us? When? Why? We’re happy you asked.
One Point Of Contact
Each property is assigned a Client Relations Manager, your go-to person for any questions, from irrigation to invoicing, weeds to wisteria. There’s no confusion about who you should contact, whatever your question or concern.
How Do You Want To Hear From Us?
You tell us how you prefer to be contacted. Text? Some people love it. Text away. Others prefer email. Maybe you’re a phone call person. Text, email, phone? Just let us know.
We Love Stopping By
Expect to see us. You’ll get at least two in-person visits a month.
“We walk the property with you, discuss what’s happening,” Smith says. “In addition to the visits, there’ll be more communication by text, email or phone. You’ll always know what’s going on.”
The 3 S Report: Safety, Security, Street Appeal
Maybe you’re too busy to walk the property with your Client Relations Manager the day they stop by. Maybe it’s 106 degrees.
No worries. We’ll walk your property with our 3 S report in hand to check on the safety, security and street appeal of your property.
We’ll be your eyes and ears, checking everything from pedestrian safety to the health of your plants.
Are light poles clear of trees and branches? Any erosion or drainage issues? How’s your turf color?
If anything’s amiss, we’re on it.
We’re Proactive — Not Just Reactive
Whenever you call us, we’ll get right on your question or concern. But even more important than being reactive is being proactive — so you don't have to call us in the first place.
We don't want anything on your property to get out of hand.
“If there’s a problem, we can have a crew there in three hours or less,” Smith says.
But when we’re proactive with your turf care, it should be healthy and relatively free of weeds. If we’re proactive with your irrigation, there shouldn't be a problem that causes a brown patch of grass or a bed of wilted flowers.
“Once that happens, we can’t fix it in three hours,” Smith says. “It takes two weeks.”
So we communicate with you about issues before they turn into problems.
The Year At A Glance
Clients get a calendar for the entire year, listing exactly what landscaping services will be done each month. That way, you always know what to expect, from lawn fertilization in March to leaf removal in November.
When the property owner stops by and wonders when the roses will be pruned, you can say, “That happens in February.”
When will seasonal color be installed? You’ll know to expect that in April.
“The more information we provide,” Smith says, “the better you’ll look.”
Are you more of a month at a glance type? No problem. You’ll also get an email each month with that month’s services. Which leads us to…
Monthly Service Email
You’ll get a handy monthly service email featuring the services that will be done on your property that month.
What’s in store for June?
— Weekly service visits
— Early summer fertilization and turf weed control
— Lawn aeration for warm season turf
— Irrigation walk through
— Summer pruning starts
Any questions or concerns? Your Client Relations Manager’s number is right there in the email.
The Power of iPhones
Everyone here has an iPhone. For one thing, it helps us with good internal communication, which ultimately benefits our customers.
And when we visit your property, If something doesn’t look right, we can snap a photo on the spot and send it to the project manager for your site, so they can attend to it right away.
Client Relations Managers might take a photo when something looks especially great, too, to show you the impressive work happening on your property.
Here’s Greg — And Here He Is Again
When Greg Smith turns your property over to your Client Relations Manager, you haven't seen the last of him.
Once your company is on board with us, Smith does an in-person handoff to your new Client Relations Manager. But then he stays involved for 90 days, to make sure our team is delivering exactly what he promised you.
He’s a stickler that way.
Quality Reports
Your Client Relations Manager will fill out periodic quality reports, to ensure everything outlined in your landscaping service contract is being done and done well.
Are we edging properly? Pruning your shrubs just right?
Each category has points, up to 100. If a crew scores below 97 in any area, they get extra training to make sure they do the job right.
It’s part of our internal communication process — our way of making sure we’re doing the best work possible.
We’re Looking Out For You
We care about the appearance of your entire property — not just the services you pay us to perform.
“When we’re on a property, we might see graffiti on a wall,” Smith says. “Or a bent handicapped parking sign. Or a ripped flag on the flagpole. We let the property manager know.
“That’s outside of our contract obligations,” Smith says, “but we’re looking out for them. Property managers are handling so much, they’re not able to walk the property as often as they'd like.
“We look out for their best interest — so they look good.”
Expect To Get To Know Us
“If you really know a customer, a huge trust develops,” Smith says. “When we visit a property manager, we ask about their family, maybe a trip they just took. We even try to know what kind of coffee they like. Then we talk business.”
Communication leads to relationships, he says. And relationships matter.
“It’s very difficult to cancel a contract if you have a relationship,” Smith says. “But if you're a ghost, it’s easy to cancel. You think, ‘I don't know him. There are no hurt feelings.’”
Poor communication leads to cancelled contracts and a lackluster referral rate. Nobody wants that.
“There’s huge value in good communication,” Smith says.
We’d Love To Get To Know You
Great communication is just one of the hallmarks we’re proud of here at Greenscape Inc. We’d love to tell you more about all our commercial landscape design and maintenance services.
We’ve been meeting the full-service landscaping needs of commercial and residential customers in the Raleigh, Durham, Chapel Hill and Cary areas for more than 35 years.
We offer award-winning landscape management and lawn care, design and build services, irrigation, landscape lighting and more.
Call us at 919-552-7742 or fill out our online form to request a free consultation and learn how we can transform your landscape.
We can't wait to hear from you.
