Safety
- Upholds all Greenscape safety standards while on client site
- Intervenes to prevent accidents if unsafe activity is observed by any Greenscape personnel
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Quality Control
- Consistently presents quality expectations to employees
- Reports any quality deficiencies observed during the routine travel in the market area to the appropriate manager.
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Client Relations
- Assures legendary customer service at all times
- Prospects new clients to obtain minimum prospecting numbers
- Follows up on incoming customer leads within 24 hours
- Qualifies potential clients
- Meets with clients to determine their needs and establish their budget
- Informs potential clients about full range of Greenscape services
- Presents innovative and functional solutions to client needs through professional and quality graphic and written format for each job
- Introduces Account Manager to client upon obtaining contract, to fulfill client expectations
- Promptly acts to resolve any client dissatisfaction within 24 hours
- Maintains professional and ethical standards in client interactions
- Generates revenue through direct and indirect sale of commercial maintenance as well as commercial landscape/design/build and enhancement opportunities as needed
- Develop initial program criteria to generate new sales through new services offered
- Informs potential clients of all services offered by Greenscape
- Assures legendary customer service at all times
- Educates team members on what prospective client desire
- Meets with clients to determine their needs and establish their budget
- Prepares and completes client contract paperwork and processes promptly within 48 hours
- Provides production with all necessary contract information
- Acts to resolve any client dissatisfaction within 24 hours
- Maintains professional and ethical standards in every client interaction
- Introduces Account Manager to client upon obtaining contract
- Review sales procedures and activities at weekly meeting with manager
- Qualifies potential clients and distributes as guided by designated manager
- Monitor and enhance tracking programs to improve sales results
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Personnel Development
- Understands and upholds Company mission and vision statement and company core values
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Administrative
- Meets personal sales goals as per company budget
- Meets yearly gross margin sales as per budget
- Meets yearly profit goals
- Prepares accurate cost estimates, proposals and contracts to be reviewed by manager
- Prepares and completes client contract paperwork and processes within 48 hours
- Provides production with contract information including spreadsheet/horticulture visit sheet
- Discusses sales procedures and activities at regular branch meetings
- Maintains professional and ethical standards in all interactions
- Meets company revenue goals as per company budget
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skill, efforts or working conditions associated with a job.
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Skills
- Horticulture and plant knowledge sufficient to communicate effectively with clients
- Knowledge of irrigation systems sufficient to communicate effectively with clients
- Knowledge of characteristics and cultivation requirements of varieties of flowers, shrubs, ornamental plants, trees and turf sufficient to communicate effectively with clients
- Knowledge of soils and fertilizers sufficient to communicate effectively with clients
- Knowledge of the characteristics and use of various pesticides sufficient to communicate effectively with clients
- Excel, Word and estimating computer skills
- High level of professional and ethical standards
- Superior listening skills
- Excellent assessment and analytical skills to comprehend and interpret customer needs
- Superior communication skills (graphic,oral and written)
- Good planning and organizational skills
- Demonstrated positive approach towards customer service and co-workers
- High-level of motivation, enthusiasm, be a self-starter and perform daily under pressure.
- Proactive response to clients
- Persistent and organized follow up
- Ability to manage multiple, concurrent priorities and easily adapt to constantly changing priorities
- Ability to maintain effective working relationships, and establish the highest level of integrity with coworkers, subordinates and vendors to coordinate work in order to meet objectives and deadlines
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